Help & information
Help & FAQ.
What’s included, choosing your size, caring for your kit and getting help.
Find your answer.
Still need a hand? Contact us with the product name or order number.
What comes with the Cooling Brief?
One modal-knit brief with a zip front pocket and padded liner, plus two contoured, reusable gel packs.
View the Cooling BriefWhat is the sauna-cooling concept?
The padded front pocket holds a removable cooling pack. The idea draws on Bryan Johnson’s personal experiment using packs between clothing layers.
Arctic Nut’s sauna performance, safe temperature and wear duration have not been established. Johnson’s routine is not an instruction for this brief.
Read the experiment and its limitsDoes the Cooling Brief protect sperm motility?
Protection of sperm motility has not been established for this brief. The sauna study and Bryan Johnson’s personal experiment did not test Arctic Nut.
Read the heat and fertility evidenceWhat should I know before trying the brief?
Do not put a frozen pack directly against skin; keep the padded fabric barrier in place. Stop if cooling feels painful or causes numbness or skin changes. Do not use on broken or irritated skin, and do not use cooling to prolong sauna exposure.
If you are trying to conceive or have health concerns, discuss heat exposure with a qualified clinician. A cooling pack is not proof of protection.
How do I wash the brief and clean the packs?
Remove the gel packs before washing the brief and follow the garment care label. Wipe the packs clean rather than machine washing them. Do not puncture a pack or use one that is damaged or leaking.
What is the Banya Hat made from?
The hat is made from felt cloth, with contrast binding and a hanging loop. The exact fibre composition has not been confirmed. Follow the care guidance supplied with your hat.
View the Banya HatWhat is the robe made from?
The robe is 100% cotton waffle cloth. It has a shawl collar, long sleeves, a matching belt and front pockets, in an adult unisex design.
View the Cotton Waffle RobeHow do I choose a size?
Use the guide on the individual product page. The brief runs trim; size up if you are between sizes. The robe guide uses approximate body-weight ranges, rather than garment measurements. Contact us if you need help interpreting a guide before ordering.
Where can I find delivery information?
Our shipping page has the store’s delivery information. Available delivery options and charges are shown during checkout for your address.
Shipping informationHow do returns work?
Read the current returns policy for eligibility and how to request a return. If you have a question about an order, contact us with your order details.
Returns information